💬 Contact Us
⚡ You'll get a response within 12 hours
Questions about an order, a product, or anything else? Send us a message and you'll get a response within 12 hours.
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Email: support@setget.shop
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Support hours: Mon–Sat, 10:00 AM – 7:00 PM IST
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Messages sent outside support hours are answered the next working day — always within 12 hours.
Your message goes straight to our support inbox — no email client needed.
Good questions. Clear answers.
How do I get an update on my order?
Send us a message with your order ID using the form above. Our team can help with delivery updates and order questions.
Where can I find delivery information?
See our shipping policy for delivery details. Firecracker orders use separate secured transport.
What if something is wrong with my order?
Contact us with your order ID and a description of the issue. Please read our returns and refunds policy for eligibility and the next steps.
When will my promotional gift card arrive?
For eligible purchases, gift cards are emailed within 7 days of confirmed delivery. Read the gift card terms for full details.